Privacy Policy

What We Collect

When you fill out our contact form or send us an email, we'll grab the basics - your name, email address, phone number if you share it, and whatever details you provide about your project. If you're just browsing through our portfolio, we might collect some technical stuff like your IP address and browser type through standard web analytics. Nothing sneaky, just the usual web traffic data that helps us understand how people use our site.

For actual clients working with us on projects, we'll obviously need more detailed information - property addresses, project specifications, budget ranges, and any other details relevant to designing your space. That's just part of getting the job done right.

How We Use Your Info

We're not gonna sell your email to some random marketing company or anything like that. Here's what we actually do with your information:

• Respond to your inquiries and keep the conversation going about potential projects
• Send you project updates, proposals, and relevant documentation if we're working together
• Occasionally share our latest projects or company news if you've expressed interest (and you can opt out anytime)
• Improve our website and services based on how folks interact with our content
• Keep records for legal and accounting purposes - boring but necessary

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and give us insights into site traffic. We use Google Analytics to see which pages people visit most and where they're coming from. It helps us figure out if anyone's actually looking at our 3D renderings or if they just skim through.

Most browsers let you control or block cookies if that's your thing. Just know that some features might not work as smoothly if you do.

Who We Share With

We keep your information pretty close to the vest. The only times we'd share it are:

• With consultants, engineers, or contractors who need it to work on your project (and they're bound by confidentiality agreements)
• With our email service provider and cloud storage services - they host stuff but don't use your data for their own purposes
• If legally required by Canadian authorities or court orders
• To protect our rights or safety, or yours - though that's pretty rare

We're not in the business of selling data. Our business is designing buildings, and that's what we stick to.

Your Rights

Under Canadian privacy laws (PIPEDA for the legal folks out there), you've got several rights when it comes to your personal information:

• Access - you can ask what info we have about you
• Correction - if something's wrong, let us know and we'll fix it
• Deletion - want us to remove your data? We can do that (unless we're legally required to keep it)
• Opt-out - don't wanna receive our updates? Just click unsubscribe or shoot us an email

To exercise any of these rights, just email us at info@gryphonspirex.info. We'll get back to you within a reasonable timeframe.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption for data transmission, and we store information on secure servers with restricted access. That said, no method of transmission over the internet is 100% secure - we do our best, but can't guarantee absolute security.

For sensitive project documents, we use encrypted file sharing and password-protected systems. We're careful with your stuff because we'd want the same treatment for ours.

How Long We Keep Your Data

For general inquiries, we'll keep your contact info for about two years in case you circle back to us down the road. For actual client projects, we retain records for seven years - that's pretty standard in our industry and helps if there are any questions about the work later on.

After that, we'll either delete it or anonymize it so it can't be traced back to you specifically.

Third-Party Links

Our site might link to other websites - manufacturers, suppliers, or project collaborators. Once you click through to those sites, this privacy policy doesn't apply anymore. They've got their own policies, and you should check those out if you're concerned about how they handle data.

Children's Privacy

Our services aren't directed at anyone under 18, and we don't knowingly collect information from kids. If you're a parent and think your child has given us their info, reach out and we'll delete it promptly.

Changes to This Policy

We might update this policy from time to time - usually when laws change or we add new services. When we do, we'll update the date at the top and post the new version here. For major changes, we'll probably send an email to our active contacts.

It's worth checking back occasionally, though we promise not to make dramatic changes without good reason.